/n Who are we? /n A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.

At Van

Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van

Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. /n An exciting current chapter awaits /n As our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experience /n /n Are you a good match? /n You are detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence. You possess strong communication and collaboration skills, contributing positively to team spirit and efficient back-office processes.

You are adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work. A foundational knowledge of Maison policies and procedures, along with an interest in Jewelry & Watchmaking, would be a plus. /n /n What are we expecting from you? /n Reporting to the Boutique Operations Manager, you will be a vital part of the boutique team,



ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience.

Your role will be to: /n /n

- Operational Management & Support:/n /n - Manage cash and billing procedures, including POS, float, and bank deposits.

/n - Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).

/n - Order and manage consumables for the boutique (drinks, chocolates, flowers).

/n - Contribute to efficient document management (invoices, archives, mails).

/n - Handle relationships with external third-parties (e.g., energy & utilities providers, intermediaries).

/n - Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.

/n - Ensure strict compliance with Maison's policies and procedures.

/n /n

- Client Service & Experience Contribution:/n /n - Support client experience by welcoming clients and managing their waiting time, offering refreshments, catalogues or boutique tours when relevant.

/n - Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).

/n - Act as a key point of contact for the platform/workshop.





/n - Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).

/n /n

- Team Collaboration & Development:/n /n - Actively contribute to a positive team spirit and participate in day-to-day boutique life.

/n - Provide support for event organization and Maison identity initiatives.

/n - Raise awareness on back-office activities among the sales team and assist in training backups.

/n - Continuously develop personal knowledge and skills, including Maison products and policies.

/n /n /n /n More than a role.... We recruit for a career! /n By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. /n /n The recruitment process /n Step 1: Submit your application!

Step 2: If your profile aligns, you will be sent a link to complete a short online video application

Step 3: Following a successful screening, you will be invited to an in-person recruitment day in Sydney (End of July / early August) where you will have the opportunity to learn more about the Maison and meet key personnel from Van Cleef & Arpels Oceania.

Step 4: 1on1 interviews with the Boutique Manager and Area Manager to show case your suitability for a role with Van Cleef & Arpels.

Step 5: With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us. /n /n

📌 Sales Administrator - Full Time - Van Cleef & Arpels - Sydney Flagship
🏢 Richemont
📍 Sydney