/n Are you detail-oriented, tech-savvy and passionate about optimising systems? /n Do you enjoy solving problems, improving processes and supporting users to get the most out of technology? /n /n Because at CBN, we’re looking for someone who can take ownership of our Salesforce platform – driving efficiency, supporting users and helping us get the most out of our technology ecosystem. /n /n About CBN /n At Community Broker Network, we’re not just supporting insurance businesses – we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country. /n Our team offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns. /n We’re a certified Excellent Place to Work with an incredible culture, and a genuine commitment to helping our people grow. /n /n Our values: /n We Listen (Understand) /n We Achieve (Accomplish) /n We Are One (Together) /n /n Purpose of the Role /n This is not just a system administration role – it’s an opportunity to play a critical part in how our business operates and grows. /n /n As a Salesforce Administrator, you’ll be responsible for maintaining, improving and supporting our Salesforce platform. You’ll work closely with stakeholders across the business to ensure the system is optimised, user-friendly and aligned to business needs. /n /n ✨ What You’ll Do /n /n

- Administer and maintain the Salesforce platform, ensuring optimal performance and data integrity /n
- Manage user access, profiles, roles and permissions /n
- Configure workflows, automations, reports and dashboards to support business operations /n
- Support users by troubleshooting issues, answering queries and providing guidance /n




- Collaborate with internal teams to gather requirements and implement system enhancements /n
- Maintain data quality through regular audits, cleansing and governance processes /n
- Assist with system integrations, updates and releases /n
- Create and maintain documentation, training materials and user guides /n
- Support continuous improvement initiatives to enhance efficiency and user experience /n /n /n What You’ll Bring /n You’ll thrive in this role if you’re analytical, proactive and enjoy solving problems.

You bring: /n /n

- Previous experience as a Salesforce Administrator, 3+ years

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- Salesforce Administrator Certification required

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- Strong understanding of Salesforce functionality, reporting and automation tools /n
- Experience managing users, permissions and system configurations /n
- Excellent problem-solving and troubleshooting skills /n
- Strong attention to detail and data accuracy /n
- Ability to translate business needs into system solutions /n
- Strong communication skills and ability to support non-technical users /n
- A proactive mindset with a focus on continuous improvement /n
- Experience with Omnichannel preferred

/n /n /n Our Awesome Benefits! /n At CBN, we genuinely care about our people – and it shows. Here’s what you’ll enjoy: /n Great Place to Work certified /n Hybrid working flexibility – 3 days in the office, 2 days at home /n Wellbeing allowance /n Mental health days & birthday leave /n Competitive salaries /n Study support & professional development opportunities /n Incentive & bonus plan /n Paid parental leave /n ❤️ Salary continuance benefit /n ✈️ Travel and cyber insurance discounts /n Regular team events and cultural activities /n Extra perks like health insurance discounts, retail offers, and more! /n /n Ready to Join Us? /n If you’re passionate about systems, enjoy improving processes, and want to play a key role in supporting our business through technology, we’d love to hear from you! /n

📌 Salesforce Administrator (Melbourne)
🏢 Community Broker Network
📍 Melbourne