Job Description

As a Customer Service Manager at Myer Wagga you'll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results. You'll champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.

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Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.

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About The Role:

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- Lead and manage daily department operations to drive customer satisfaction and financial performance
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- Inspire and develop your team through effective coaching, feedback, and recognition
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- Foster a high-performance, customer-first culture by role modelling service excellence
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- Maximise team productivity through smart workforce planning and task delegation
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- Spend quality time on the floor to lead by example and gain valuable customer insights
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- Empower and mentor your team to become the next generation of Myer leaders.
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About You:

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- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store workplace
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- Strong people leadership skills with a 'hands-on', collaborative approach
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- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
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- Customer focused with superior customer service skills
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- Strong commercial acumen and understanding of retail operations
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- Excellent time management and prioritisation skills
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Benefits to you:

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- Be part of a supportive and dynamic leadership team
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- Access to career development and succession planning opportunities
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- Exciting Team Member discounts and exclusive offers
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- Access to volunteer, parental and lifestyle leave
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- Service Recognition, Inspirational People Awards, and more!
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Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).

📌 Customer Service Manager (Yalgoo)
🏢 Myer
📍 Yalgoo