Job Description

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- Join ISA&S; and help our international students thrive at Swinburne
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- Full-time, ongoing position at our Hawthorn campus
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- Attractive HEW6 salary + 17% super and staff benefits
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About the Role n

As an International Student Adviser, you'll provide trusted, confidential advice and support across personal, cultural, academic, welfare and safety matters. You'll manage a diverse caseload, support students through complex circumstances and critical incidents, and work with internal and external partners to achieve positive outcomes.

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You'll also contribute to orientation, workshops, events and proactive student programs, helping strengthen connection and engagement across our international community.

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Working collaboratively across Swinburne, you'll provide advice on international student needs, support compliance with the ESOS Act, National Code and related legislation, and identify opportunities to continuously improve our services.

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This is a rewarding opportunity to make a genuine difference to the student experience while being part of a collaborative team committed to providing high-quality support to Swinburne's international community.

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The role is currently based at Hawthorn, with work across Swinburne campuses as required.

About You n

You're a highly capable student services or advisory professional who combines strong customer service, cultural awareness, empathy and sound judgement. You're confident managing sensitive matters, balancing competing priorities and working within a regulated environment.

You'll bring: n

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- Experience supporting international students and a robust customer-service focus.
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- Excellent communication, interpersonal and cross-cultural skills.
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- Strong case management, negotiation and problem-solving skills.
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- The ability to manage sensitive matters and competing priorities within a regulated environment.
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- Knowledge of the ESOS framework and National Code relating to international student support.
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- Experience coordinating student programs or events is desirable.
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Qualifications n

A relevant degree with subsequent relevant experience, or an equivalent combination of experience and education/training, is required.

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You'll also need, or be willing to obtain, a valid Working with Children Check and First Aid Certificate, and satisfy Swinburne's police check requirements.

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Please Note: Appointment to this position is subject to passing a Working with Children Check.

About Swinburne University of Technology n

Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

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Our Ad Astra strategy is the cornerstone of Swinburne's bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing

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📌 International Student Adviser (Victoria)
🏢 Swinburne University
📍 Victoria