Ready to own the relationship, not just manage the work?

We’re looking for a Senior Client Manager to join our Client Experience team and take ownership of a portfolio of high-value, complex clients.

This is a role for someone who already knows how to deliver outstanding client work and is ready for more commercial ownership, more strategic influence and more opportunity to lead.

You might be a Client Manager ready to take the next step, or already operating at Senior Client Manager level and looking for broader scope.

Either way, you’ll work across performance marketing, creative, content, strategy and technology, bringing together specialists from across The Garden to solve client problems and drive growth.

The role

Working alongside our Client Partners and Director of Client Experience, you’ll own your client relationships end-to-end, from strategy and planning through to delivery, performance, growth and renewal.

You’ll be responsible for

- Owning a portfolio of clients and becoming a trusted senior point of contact
- Leading annual and quarterly planning and developing longer-term growth roadmaps
- Managing large, multi-channel campaigns and ongoing retainers
- Taking ownership of revenue, margin, scope and retention across your portfolio
- Turning performance data into explicit insights and recommendations clients can act on
- Identifying organic growth, cross-sell and upsell opportunities
- Running strong briefing processes so teams have the clarity they need to do great work
- Keeping a close eye on timelines, budgets and scope — and dealing with risks before they become problems
- Leading the more difficult client conversations with confidence and commercial clarity
- Giving transparent, constructive feedback across creative, strategy, media and content
- Mentoring Client Executives and Client Managers and helping lift the standard of the team




- Using AI and new tools to make the way we scope, document, analyse and deliver work smarter and faster.

About you

We’re looking for someone who can keep a portfolio in their head, stay close to the numbers and clients, and still make time to support the people around them.

You’ll probably bring

- Around 4–6 years’ experience in account management or client services, within an agency
- Experience independently owning and growing client relationships
- Strong commercial instincts — you understand revenue, margin, scope and the importance of protecting all three
- Experience managing multi-channel digital work across areas such as media, creative and content
- Confidence presenting strategy, performance and recommendations to senior stakeholders and C-suite clients
- A robust understanding of performance data and the ability to turn numbers into a clear commercial story
- Excellent organisation and ownership of your workflow and deliverables
- Experience coaching, mentoring or supporting more junior team members
- Strong communication skills and the ability to adapt your style depending on who is in the room
- Curiosity about AI and an appetite to keep improving how you and your team work

Experience across property, education or other high-consideration categories is a bonus, as is experience with platforms such as HubSpot, Salesforce, Adobe or Oracle. A degree or diploma in Marketing, Communications, Business, Digital, Economics, PR,



Project Management or a related discipline is also welcomed.

Where can the role take you?

Our Client Experience pathway looks like:

Account Executive → Client Manager → Senior Client Manager → Client Partner

Senior Client Manager is where client service becomes much more commercial.

You already know how to deliver great work. This role gives you the opportunity to learn how to grow a portfolio, influence where clients invest, deepen senior relationships and develop the people around you.

For the right person, it’s a natural pathway towards Client Partner — and we love seeing our people grow with us.

Why The Garden?

For 15 years, we’ve worked with brands navigating complex, high-consideration customer journeys.

Today, The Garden brings together strategy, performance, creative, content and technology to help our clients move faster, make smarter marketing decisions and create better customer experiences.

For someone at this stage of their career, that means scope.

You’ll have real ownership of your portfolio, access to smart specialists across the agency and the autonomy to shape where your clients go next.

We’re looking for someone who is curious, commercially minded and keen to keep growing — someone who will learn from the team, contribute what they already know and help us keep raising the bar.

We work four days a week together from our Collingwood office, with one day working remotely, because we believe some of the best learning, collaboration and problem-solving happens when you’re around excellent people.

A little different? Good.

Strong teams are built from different perspectives, experiences and ways of thinking.

If you’ve got the capability and ambition we’re looking for but don’t tick every box, we’d still like to hear from you.

Great systems amplifying great people.

📌 Senior Client Manager (Melbourne)
🏢 The Garden
📍 Melbourne