Capital Transport is the largest, privately-owned courier and taxi truck business with revenues exceeding $200M, with branches in Sydney, Melbourne, Brisbane, Adelaide and Perth. An opportunity exists within our NSW Contracts Division for a Dispatch Officer. You will receive full training and development across daily allocation and management of our vehicles.
n
Operating our Sydney Depot location in Kemps Creek we provide client focused transport services, complemented by industry leading technology. The successful applicant of this permanent full-time position will work as part of an energetic team to maintain, improve and grow the service of our current and future customer base.
Our Culture n
Capital promotes a healthy work-life balance with a friendly work setting. We hold team lunches, recognition awards and internal promotions which is the cornerstone of our success.
n
A strong culture is incredibly key to us; we want all staff to feel included and part of the greater team that drives the business forwards.
n
Great Culture within a national organisation in the logistics industry
n
Modern and dynamic working environment
n
Advance your career with long-term development opportunities
Key responsibilities will include but not be limited to: n
n
- Allocating work to contractors ensuring service parameters are consistently met
n
- Effectively communicating with colleagues and sub-contractors
n
- Ensuring that all written and verbal communication with clients, colleagues & sub-contractors is always skilled and courteous
n
- Ensuring that client expectations are met in terms of time and quality in the delivery of our services
n
- Being aware of OH&S; requirements and responsibilities, training will be provided
n
- Inbound and outbound customer service/query calls.
n
- Processing of client bookings via phone and email.
n
- Immediate response to emails concerning delivery updates, proof of delivery requests or any other queries.
n
- Providing assistance/ additional information as required to our sub-contractor drivers.
n
To be successful in this role you must demonstrate: nn
- Strong work ethic
n
- Sound knowledge of the Sydney metro area
n
- Excellent communication skills (verbal and written)
n
- Calm and professional telephone manner
n
- Data Entry Skills - Intermediate
n
- Self-motivated and well disciplined
n
- High attention to detail and genuine passion for providing superior customer service
n
- Positive and proactive attitude
n
- Reliable and punctual
n
n
No experience is required as this is a junior role, and full training will be provided to the right candidate.
n
#J-18808-Ljbffr
📌 Dispatch Officer (New South Wales)
🏢 Capital Transport
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.