Job Description

Travel Operations Specialist - Air Ticketing & GDS SME

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$90,000 - $100,000 a year

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Permanent

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Travel Operations Specialist - Air Ticketing & GDS SME

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Take your air ticketing expertise to the next level

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We're recruiting for a major travel group seeking an experienced Travel Operations Specialist to join their Brisbane-based team.

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This is not a traditional Travel Consultant or ticketing desk role. You'll become a key air ticketing and GDS subject matter expert, providing escalation support to offshore ticketing teams and helping resolve complex ticketing and fulfilment issues.

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You'll also have the prospect to work across process improvement, air content, technology and operational projects.

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The Role

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- Provide third-level escalation support for complex air ticketing and fulfilment issues
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- Troubleshoot issuing, reissuing, refunds, fare rules and ticketing problems
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- Act as the SME and escalation point for offshore ticketing teams
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- Investigate discrepancies and identify root causes
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- Support GDS fulfilment processes and distributed air content
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- Assist with fare/content auditing and optimisation
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- Work with stakeholders across Supply, Technology, Procurement, Operations and Customer Implementation
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- Contribute to process improvement, testing and operational projects
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- Help develop knowledge resources and upskill support teams
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- Explore automation, AI and other opportunities to improve operational efficiency
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Around three days per week will be focused on escalation support, with the remainder dedicated to projects, stakeholder engagement and continuous improvement.

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About You

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We're looking for someone who has spent enough time in air ticketing to become the person others go to when things get complicated.

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You'll bring:

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- Strong air ticketing and fulfilment experience
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- Excellent knowledge of issuing, reissuing, refunds and fare rules
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- Strong GDS experience - Sabre highly advantageous, although other major GDS experience will be considered
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- Experience handling complex international ticketing scenarios
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- Strong problem-solving and root-cause analysis skills
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- Confidence supporting and advising other consultants/ticketing teams
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- Excellent communication and stakeholder management skills
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- A genuine interest in systems and process improvement
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- Experience across air content, automation, AI or process improvement will be highly regarded, but strong ticketing and GDS expertise is what matters most.
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The Opportunity

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- Brisbane-based
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- Full-time
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- Move beyond traditional ticketing into a specialist operational role
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- Exposure to technology, automation, projects and process improvement
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- Opportunity to build a long-term career with a major travel organisation
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Please note: This is not a standard corporate travel consultant position. Generic GDS booking experience alone will not be enough. We're specifically looking for strong air ticketing, fulfilment, reissue/refund and GDS expertise.

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This is a Brisbane-based, office role and is not available remotely. Applicants must be currently based in Australia with unrestricted working rights. Visa sponsorship is not available for this position.

📌 Travel Operations Specialist - Air Ticketing & GDS SME (Queensland)
🏢 Travel Trade Recruitment
📍 Queensland