Job Description

Food and Beverage Supervisor – Lobby Lounge Shangri-La Sydney | The Rocks, Sydney NSW | Full Time Three reasons to consider this opportunity n

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- Work in an iconic luxury hotel in the heart of Sydney, with a Lobby Lounge offering an elegant setting and spectacular harbour views.
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- Take a hands-on supervisory role in delivering exceptional food and beverage experiences to hotel guests and visitors.
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- Develop your hospitality leadership career within a large-scale luxury hotel, with opportunities across Food & Beverage and other hotel departments.
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About the role n

As a Food & Beverage Supervisor – Lobby Lounge, you will play a key role in overseeing the daily operation of the Lobby Lounge, ensuring consistently high standards of guest service, food and beverage quality, presentation and team performance.

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You will lead by example, supporting and supervising the team throughout service while ensuring the Lounge operates efficiently and in accordance with Shangri-La standards, Food & Beverage policies and food safety requirements.

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This is an ideal opportunity for an experienced hospitality professional who enjoys creating memorable guest experiences, leading a team and working in a dynamic luxury hotel environment.

Key responsibilities n

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- Oversee daily Lobby Lounge operations, ensuring consistently high standards of food and beverage service, guest experience, presentation, opening and closing procedures, and compliance with Shangri-La standards.
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- Lead, supervise and support the Lounge team, including staff deployment, training, coaching, grooming, performance and fostering a positive, collaborative team culture.
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- Deliver exceptional guest experiences by welcoming and engaging with guests, managing reservations and orders, providing menu recommendations, and resolving guest feedback or complaints professionally.
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- Maintain high standards of cleanliness, hygiene,



food safety and equipment care, ensuring compliance with HACCP, SFSMS and Shangri-La Food & Beverage audit requirements, while coordinating maintenance and operational requirements with relevant departments.
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- Support effective cost and operational control through stock and inventory management, monitoring breakages and wastage, maintaining accurate records, and promoting responsible use of food, beverage and other resources.
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What success looks like nn
- Guests receive warm, attentive and personalised service, with food and beverage presentation consistently reflecting Shangri-La Sydney's luxury hospitality standards.
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- The Lobby Lounge operates smoothly and efficiently, with service, hygiene, compliance and operational standards consistently maintained.
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- The team is well supported, motivated and effectively deployed, while stock, equipment and operational resources are managed responsibly.
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What we're looking for nn
- Previous experience in food and beverage, restaurants, hotels or a similar hospitality environment.
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- Previous supervisory or team-leading experience is highly regarded.
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- Strong knowledge of food and beverage service standards, with a passion for luxury hospitality.
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- Ability to remain calm, organised and solutions-focused during busy service periods.
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- Understanding of food safety, hygiene and responsible service practices.
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- Ability to lead by example, motivate team members and create a positive team environment.
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- Flexibility to work a rotating roster, including evenings, weekends and public holidays.
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Why Join Shangri-La Sydney? nn
- HIGA Rates: $31.30 per hour + penalty rates + 12% Super
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- Complimentary duty meals every shift
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- Gain valuable experience within a leading luxury hospitality workplace
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- Opportunities for career development across Food & Beverage and other hotel departments
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- Access to employee discounts across Shangri-La hotels and resorts worldwide
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📌 Food & Beverage Supervisor - Lobby Lounge (New South Wales)
🏢 Shangri-La Hotels
📍 New South Wales