Senior Risk, Compliance and Investigations Project Officer, Temporary opportunity up to 24 months, based in Sydney CBD with hybrid and flexible working options available The Department of Customer Service seeks a project leader to join Governance, Risk and Assurance as Senior Risk, Compliance and Investigations Project Officer.

- Full Time, temporary opporuntity up to 24 months (with the possibility to extend or make ongoing if an opportunity arises)
- Based in Sydney CBD with hybrid and flexible working options available
- Clerk Grade 9/10 Salary: $133,349 - $146,946+ super, commensurate with experience
- Manage projects for uplifting Risk, Compliance, Investigations and Privacy for one of NSW’s largest and most complex portfolios

Reporting to the Director Compliance, Risk & Resilience, you will both manage key projects across the directorate and lead implementation post project delivery across the Department and it’s agencies. You will set clear expectations, build practical capability and help executives and teams manage deliverables, risk and provide solutions.

Your responsibilities will include

- Leading the planning, coordination and delivery of complex projects
- Managing project schedules, budgets, risks, issues and dependencies to ensure successful delivery outcomes
- Developing and maintaining strong relationships with customers, stakeholders, vendors and delivery partners
- Coordinating working groups, committees and project governance activities to support project milestones and outcomes
- Preparing and maintaining project documentation, reports, briefs and status updates
- Monitoring project performance and identify opportunities to improve delivery outcomes and mitigate risks
- Undertaking research and analysis to support evidence-based decision-making and project planning

About you You are a pragmatic project leader who can turn complex needs into suitable, evidence based solutions. You bring:





- Strong project management capability with experience planning and delivering complex projects within technology, government or related environments
- Proven ability to build and maintain strong relationships with customers, stakeholders and vendors
- Excellent organisational skills, with the ability to coordinate working groups, governance activities and competing priorities
- Experience preparing and managing project documentation, reporting and project management systems
- Strong communication, negotiation and stakeholder engagement skills
- Robust knowledge of DCS, it’s structure and functions.

Why join us? At DCS, you will shape projects to help deliver Risk, Investigations and Privacy solutions that will ensure the delivery of essential services to millions of people across NSW. Your work will directly support public trust, responsible innovation and better customer outcomes.

We offer

- Flexible and hybrid working arrangements.
- Meaningful work with enterprise-wide impact.
- Professional development and leadership opportunities.
- A supportive and inclusive workplace culture.

What we need from you To start your journey towards joining our team, please click on the link below and attach an up to date resume (max 4 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. A talent pool may be created to fill future ongoing or temporary opportunities.

Salary Grade 9/10,



with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11:59pm on Monday 5th October

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Risk, Compliance and Investigations Project Officer (Sydney)
🏢 myCareer - NSW Government
📍 Sydney