Company Overview: Starboard IT is a national Managed & Professional Services Provider, with a commitment to excellence and a personalised approach, and we pride ourselves on delivering high-quality services tailored to the unique needs of our clients. We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our dynamic and innovative team. /n We prioritise cloud first strategies for our clients (AWS & Azure), but support varied traditional on-premises environments as well.. /n /n At Starboard IT you can expect to find a ‘can-do’ attitude across the business, and we pride ourselves on a supportive and inclusive environment that drives successful, robust solutions for our customers and growth opportunities for our employees. /n /n Position Overview: As a Senior Service Desk Engineer, you will play a crucial role in providing advanced technical support and troubleshooting complex issues, while ensuring the highest level of customer satisfaction. This position requires a deep understanding of IT infrastructure, excellent communication skills, and a commitment to delivering exceptional service. /n /n Key Responsibilities: /n Technical Support: /n /n /n

- Provide expert-level support for complex technical issues.

/n

- Troubleshoot and resolve hardware, software, and infrastructure-related problems.

/n

- Collaborate with other team members to ensure timely issue resolution.

/n

- Participate in on-call roster.

/n /n /n Customer Relationship Management: /n /n





- Build and maintain strong relationships with clients through effective communication and issue resolution.

/n

- Serve as a point of contact for clients, ensuring a positive experience and customer satisfaction.

/n /n /n Incident Management: /n /n

- Manage and prioritise incidents, and follow established escalation processes, to meet Service Level Agreements (SLAs).

/n

- Document and track issues using a ticketing system, ensuring accurate and thorough information.

/n /n /n Infrastructure Management: /n /n

- Contribute to the design, implementation, and maintenance of IT infrastructure solutions.

/n

- Provide guidance and expertise in infrastructure-related projects.

/n /n /n Continuous Improvement: /n /n

- Identify opportunities for process improvement and contribute to the development of best practices.

/n

- Stay current with industry trends and emerging technologies to enhance service offerings.

/n /n /n Qualifications: /n /n

- 3-5 years of experience with an MSP.

/n

- In-depth knowledge of IT infrastructure, including hardware, software, servers, and networking.

/n

- Strong proficiency in troubleshooting and problem-solving.

/n

- Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.

/n

- Excellent communication and interpersonal skills.

/n

- Proven ability to work collaboratively in a team environment and autonomously.

/n /n /n Apply now by emailing your CV and cover letter to [email protected]

📌 Senior Service Desk Engineer (Melbourne)
🏢 Starboard IT
📍 Melbourne