/n Company : Hastings Deering (Australia) Ltd/n /n /n Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. /n /n Hastings Deering is looking for an experienced Service Advisor to join our Brisbane Branch. This position will work with the Brisbane Field Service team ensuring that our customers receive a high level of service. This is a Permanent, Full-time, Monday to Friday role. /n Who are we and why work with us? /n /n Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally.

We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. /n /n We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. /n /n When you join our team at Hastings Deering, you’ll benefit from: /n /n

- Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. /n /n /n
- Training & Career Development – Opportunities for training, mentorship, and career development specific to your role. /n /n /n
- Stable & Long-Term Career – Benefit from the security of a reliable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. /n /n /n
- Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career. /n /n /n




- Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network. /n /n /n
- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. /n /n /n
- Team & Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment. /n /n /n
- Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers. /n /n /n
- Insurance Benefits – Salary continuance insurance. /n /n /n
- On-Site Perks – Free on-site parking. /n /n /n What you’ll be doing: /n As a Service Advisor at Hastings Deering, you will: /n /n
- Deliver quality service – provide cost-effective support that exceeds customer expectations and minimises complaints. /n /n /n
- Maintain and build strong relationships – Build and maintain customer and internal relationships, acting as the key operational contact for assigned customers.

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- Ensure accurate records – manage documentation, labour hours, and invoicing in Microsoft AX to maintain accuracy and efficiency. /n /n /n
- Monitor job performance – oversee quality and efficiency of all work, ensuring standards and deadlines are met. /n /n /n




- Support scheduling and workflow – assist Foremen and Leading Hands with labour allocation, service calls, and task management. /n /n /n
- Contribute to quoting and collaboration – help prepare accurate repair estimates and work closely with technicians and supervisors to deliver for customers. /n /n /n What you’ll need: /n A successful teammate will have experience in: /n /n /n
- Qualified and experienced – hold a relevant trade qualification or have extensive experience within our industry

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- Industry knowledge – proven experience in frontline service within heavy mining and construction industries. /n /n /n
- Systems capability – confident with computing, including Microsoft AX and Power BI. /n /n /n
- Product knowledge – in-depth understanding of Caterpillar machinery, products, and services is desirable. /n /n /n
- Safety focused – committed to maintaining the highest standards of workplace health and safety. /n /n /n
- Customer-oriented communicator – highly developed verbal and interpersonal skills with a strong focus on customer service. /n /n /n
- Thrives under pressure – able to perform in a fast-paced environment and consistently deliver on expectations. /n /n /n Interested? Here’s What’s Next: /n If you’re interested in growing your career with a large OEM, we’d love to hear from you! /n /n Apply Now – click the button below.

Enquiries: 1300 071 618 Contact: Alex Kostowski – Senior Talent Acquisition Partner /n /n Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. /n

📌 Service Advisor (Brisbane)
🏢 Sime Motors
📍 Brisbane