Service Admin & Customer Service | Driven Auto Group

About the Opportunity Driven Auto Group is seeking a highly motivated and customer-focused professional to join our fast-paced service department in a permanent, full time capacity. As our Service Admin & Customer Service representative, you will be the face and voice of our service operations, ensuring every customer leaves with a smile and every vehicle is managed efficiently.

We know that great people are the engine of our business. That is why this role offers flexible hours to support your work-life balance, along with genuine variety in your day-to-day tasks. If you thrive in a dynamic automotive environment and love solving problems for customers, we want you on our team.

What You Will Be Doing In this varied and engaging role, no two days are exactly the same. Your key responsibilities will include:

- Welcoming customers to the service department and providing an exceptional check-in experience.
- Making, organizing, and managing daily service and repair appointments.
- Liaising closely with workshop technicians to obtain accurate vehicle information and proactively updating customers on their vehicle’s progress.
- Providing clear, honest advice to customers regarding maintenance requirements and necessary repairs.
- Accurately processing and managing warranty claims.
- Assisting the wider team with parts orders and stock management as required.

What You Bring to the Team To be successful in this role, you will be an organized multitasker who keeps a cool head when the service desk gets busy. We are looking for:

- Industry Experience:



Previous experience as a Service Advisor, Parts Interpreter, or in a similar Automotive Administration role is essential.
- Customer Focus: A high-level commitment to customer satisfaction and building trust.
- Communication: Exceptional verbal and written communication skills to clearly convey technical information in an easy-to-understand way.
- Organization & Problem Solving: The ability to seamlessly manage multiple priorities, juggle incoming inquiries, and resolve issues proactively.
- Technical Skills: Strong computer literacy with the ability to quickly navigate booking and dealer management systems.

What We Offer You At Driven Auto Group, we invest in our people. We provide a supportive environment where you can build a long-term career. Your benefits will include:

- Competitive Pay: A highly competitive remuneration structure commensurate with your skills and experience.
- Company Vehicle: A company vehicle is available as part of your employment package.
- Flexibility: A permanent, full-time position offering flexible hours.
- Career Growth: On-going training and clear future promotion opportunities within the wider group.
- Expert Support: You will work alongside and be mentored by highly experienced managers dedicated to aiding your professional development.

How to Apply If you have the automotive experience we are looking for and are ready to take the next step in your career with a supportive, forward-thinking dealership, we want to hear from you. Click “Apply Now” to submit your up-to-date resume and a brief cover letter detailing your relevant experience.

📌 Service Admin & Customer Service (Rockingham)
🏢 Driven Group
📍 Rockingham