Position Summary

We are seeking a proactive Service Coordinator to join our team. This role will provide critical support to the Dry Fire Team, assisting with scheduling, quoting and management of administration for the team in an efficient and accurate manner.

Possibility of full-time employment offer after 12 months contract due to company growth.

Skills & Experience Required:

- Preferred experience in the fire industry
- Proven experience working in a service-desk, operations and scheduling role will be highly regarded
- Knowledge of Fire Protection software “Uptick” will be an advantage
- Excellent communication skills, ability to communicate clearly and professionally, both verbally and in writing.
- Strong organisational skills, ability to manage multiple tasks and prioritise effectively.
- Attention to detail, ability to accurately and thoroughly record information.
- Ability to work well under pressure
- Solid interpersonal skills required for working in a multi-team environment
- Self-Starter & Team Player - Ability to work independently and as part of a team.
- In-depth knowledge of MS Office software

Overview · Answer in-bound telephone enquiries as required





· Assess and dispatch callouts and service requests to the relevant teams within the Dry Fire Service Division

· Assist in setting up job tickets for service requests and provide customer notification of technicians assigned

· Sort and file customer quote approvals to be converted into new jobs

· Update status of open work orders to customers as requested

· Provide service reports upon completion of jobs and routine activities to customers upon request

· Submit and secure technician’s access request for assigned jobs and routine testing

· Assist in providing insurance and SWMS documents to customers as required

· Creation of quotations for jobs and inspections as required by the customer

· Maintain technician On call Roster

· Assist in Service Desk inbound email queries when required

· General administrative tasks as required

We offer a competitive remuneration package within a fun and supportive team working environment. Our modern office is conveniently located near buses and train line, we also have on site parking and an inhouse gym.

Pay: From $65,000.00 per year

Work Location: In person

📌 Service Coordinator – 12-month fixed-term, Full-Time (Maternity Leave Cover) (Chatswood)
🏢 Premier Services Groups Aust u0026 NZ P/L
📍 Chatswood