As an integral member of a small specialist surgical practice team, you will manage the front-desk experience and smooth day-to-day administration of the practice. You will be replacing a retiring member and joining an established receptionist in the team. The practice is a 2 surgeon specialist surgical practice located in the John Flynn Hospital, Tugun, and prides itself on a supportive, warm, and exceptionally stable team environment.

Key responsibilities

- Welcome patients warmly, manage phone inquiries from clients, GPs, and specialists, and provide comforting, professional care under pressure
- Efficiently manage cloud-based electronic files via Gentu software, process incoming doctor referrals, and schedule specialist appointments
- Coordinate and book surgeries as requested by the Surgeons, liaise directly with hospitals and anaesthetists, and manage pre-admission, consent, and follow-up paperwork
- Provide Informed Financial Consent (IFC) to patients in writing
- Process complex specialist billing including EFTPOS, Medicare, DVA, WorkCover, and private health funds via Eclipse
- Maintain and order stationery and medical stock
- Handle general practice correspondence including typing, scanning, and filing
- Assist with small shared clinic tasks such as managing linen, cleaning and tidying to ensure efficient practice operations

About you





- Proven experience working as a medical receptionist, ideally within a specialist medical practice
- Proficiency in Gentu software is valued, but exposure to other medical software with a capacity to adapt to Gentu is also recommended.
- Strong knowledge of medical billing, specifically Eclipse health fund billing and Medicare and WorkCover guidelines
- A deep understanding of medical confidentiality and privacy principles
- A kind, empathetic, and skilled communication style will be appreciated by our patients

About us

We are a 2 surgeon specialist surgical practice located in the John Flynn Hospital, Tugun. Our clinic prides itself on a supportive, warm, and exceptionally stable team workplace. Following the upcoming retirement of a valued, long-term team member, we are seeking a dedicated and experienced Specialist Medical Receptionist to join our close-knit family.

We are hoping for a start in mid to late October to allow for some on-boarding with the retiring person.

Flexibility to choose between a 4-day or full-time working week

A secure, long-term position within a friendly, respectful, and established small team

Supportive Surgeons and collaborative, low-turnover workplace culture

A stress-free local commute located right in Tugun with parking available

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📌 Specialist Medical Receptionist (City of Gold Coast)
🏢 Dr William Butcher
📍 City of Gold Coast