About Tech Engine

Tech Engine Australia is a Brisbane, Sydney, and Melbourne–based IT Support and IT Services company helping organisations modernise and thrive.

We deliver managed IT services, cybersecurity, cloud computing, and digital transformation solutions — and we guarantee our clients will wish they’d started working with us sooner.

We’re ISO 27001 & 9001 certified, fast-growing, and committed to providing exceptional client experiences through reliable systems, responsive support, and a culture of accountability and collaboration.

About the Role

Reporting directly to the General Manager, we’re seeking a proactive Service Delivery Manager to help keep our service desk running smoothly and efficiently.

This role suits someone who thrives on organisation, communication, and accountability — keeping people and processes aligned while maintaining a calm and professional approach.

Key Responsibilities

- Own delivery performance, escalation handling and service quality across all managed accounts

- Hold the team accountable for SLA performance, ticket discipline and client outcomes

- Ensure client escalations are resolved promptly and underlying service issues are corrected

About You

Skills & Experience

- Strong organisational and time-management abilities.

- Excellent written and verbal communication.





- Problem-solving and issue-escalation experience.

- Demonstrated ability to coordinate between multiple stakeholders.

- Sound understanding of operational or project coordination within a service-based business.

Personal Attributes

- Accountable, reliable, and self-driven.

- Calm under pressure with a solutions-focused mindset.

- Builds strong working relationships with internal and external stakeholders.

- Commercially aware — understands how operations impact profitability.

- Client-focused — always thinking about improving the customer experience.

- Police Check (mandatory)

Desirable Systems Experience (Not essential but advantageous)

- Autotask – Helpdesk and ticket management

- Zomentum – Sales and quoting

- Xero – Invoicing and financial tracking

- Microsoft 365 – Email, file management, and collaboration

Why Join Tech Engine

- Work in a dynamic, growing national MSP with a supportive and collaborative culture.

- Exposure to a broad range of systems, technologies, and clients.

- Opportunities for professional development and advancement.

- Flexible working environment in a up-to-date Fortitude Valley office

- After 6 months hybrid working is available for 2 days WFH

📌 Service Delivery Manager (Fortitude Valley)
🏢 Tech Engine Australia
📍 Fortitude Valley