As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering: /n /n

- Windows 7/10 /n
- MS Office 2010 – 2016 and custom applications /n
- Outlook Exchange 2010 - 2016 /n
- Lync / Skype for Business 2010 - 2016 /n
- Thin Client / Virtual Machine setting /n
- Banking / Finance experience preferred /n
- Trade Floor experience preferred /n
- Printers and other peripherals /n
- Smart device support /n
- VOIP and Telephony /n
- Audio Visual support /n
- Active Directory /n
- ServiceNow /n
- Data Centre /n /n /n Key responsibilities /n /n
- Provide great customer service /n
- Resolve technical issues and escalate when required /n
- Manage Desktop tickets /n
- Deploy desktops, laptops and peripheral devices /n
- Banking / Finance background preferred /n
- Data Centre knowledge encouraged /n /n

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📌 Service Desk Analyst (Sydney)
🏢 Emerge
📍 Sydney