/n Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team! /n Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career. /n The Role: /n As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs. /n Your responsibilities include: /n /n
- Providing first-level technical support to end-users.
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- Troubleshooting and resolving IT-related queries and issues.
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- Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
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- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
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- Documenting and tracking support requests.
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- Collaborating with the IT team to find solutions.
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- A strong customer focus and a passion for helping others.