/n Are you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their team! /n Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career. /n The Role: /n As a Level 2 Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs. /n Your responsibilities include: /n /n

- Providing first and second level technical support to end-users.

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- Troubleshooting and resolving IT-related queries and issues.

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- Documenting and tracking support requests.

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- Collaborating with the IT team to find solutions.

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- Office 365 – Exchange – INTUNE – Conditional access – sharepoint administration

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- AD

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- Networking – Layer 2 -3 - TCP/IP, DNS, DHCP

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- Wireless

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- Windows Server – Hyper-V and VMWARE

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- Onsite MGMT – installs – setups

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- Assist Level 1

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- MSP experience is a must

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- 3CX nice to have

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- Fortinet skills nice to have

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- Can do attitude

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- Ideally using Connectwise PSA – screen connect

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- /n /n Your skills: /n /n
- A strong customer focus and a passion for helping others.

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- Previous experience in a similar role.

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- Knowledge of Office 365 and Windows AD.

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- Excellent communication and professional phone manners.

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- The ability to prioritize tasks to meet SLAs.

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- A desire to learn and grow into more senior roles.

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- Strong documentation and independent work skills.

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- Availability to work Monday - Friday, 8:30 am - 5 pm

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- Candidates must be permanent residents or citizens.

/n /n What’s in it for you! /n /n

- Ongoing career development opportunities.

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- A supportive and collaborative team setting.

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- Competitive compensation package.

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- Convenient location in Perth's eastern suburbs.

/n /n Apply today /n To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to [email protected] /n

📌 Service Desk Engineer - Level 2 (Rockingham)
🏢 Professional Search Group
📍 Rockingham