/n Our client is a expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1/2Service Desk Officer to join their team! /n Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career. /n The Role: /n As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs. /n Your responsibilities include: /n /n

- Providing first-level technical support to end-users.

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- Troubleshooting and resolving IT-related queries and issues.

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- Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.

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- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.

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- Documenting and tracking support requests.

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- Collaborating with the IT team to find solutions.

/n /n Your skills: /n /n

- A strong customer focus and a passion for helping others.

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- Previous experience in a similar role.

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- Basic knowledge of Microsoft 365 and Windows AD.

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- Intermediate Level 1 ICT troubleshooting skills.

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- Excellent communication and professional phone manners.

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- The ability to prioritize tasks to meet SLAs.

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- A desire to learn and grow into more senior roles.

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- Strong documentation and independent work skills.

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- Availability to work Monday - Friday, 8:30 am - 5 pm

/n /n What’s in it for you! /n /n

- Ongoing career development opportunities.

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- A supportive and collaborative team setting.

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- Competitive compensation package.

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- Convenient location in Perth's Western suburbs.

/n /n Important note: /n You must a a citizen or permanent resident to be considered for this role. /n Apply today /n To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to [email protected] /n

📌 Service Desk Analyst - Previous MSP experience essential (Mosman Park)
🏢 Professional Search Group
📍 Mosman Park