/n Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific, ANZ, middle East, UK/Europe region. We are one of the fastest growing IT Consulting company./n We are hiring "Service Operations Agent" for one of our clients.

We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Job Summary Position : Service Operations Agent

Location : Sydney

Full Time: 6 - 12 Months contract with possibility of extension Essential Functions Of The Job The Business Analyst - AMK/KYC/Risk Control requires to work on Financial Crime and Regulatory & Governance projects. The professional must have worked in an Agile setting and strong Stakeholder Management experience. /n Qualifications Basic /n Bachelor's degree in Computer Science or equivalent required from an accredited institution.

Required Skills and Responsibilities /n /n

- Respond to customer queries and customers concerns via inbound and outbound chats as a part of managing workflow

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- Provide end to end support from creation of an account through income and liability assessments of the customer's credit file and its maintenance and product servicing

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- The role would involve asking the right questions from the customer on his /her request /problem

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- The role would also involve taking to the bankers and senior lenders & support teams /n
- Maintain a deep understanding of banking process and policies

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- Handel customer issues and product escalations through chatbot and live calls

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- Provide excellent customer service to our customers on their application progress enquiries

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- You should be responsible to exhibit capacity for critical thinking and analysis.

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- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

/n About Net2Source Australia/n Net2Source Australia is a Diversity Certified Global Workforce Solutions Company headquartered at NJ, USA with its operations in 32+ countries across The Americas, EMEA, ANZ and APAC.

We offer a wide gamut of customized talent solutions including Managed IT Services, SoW, Staff Augmentation, Permanent Hiring, RPO, PEO/EOR, VMO and back office outsourcing. With over 4200+ contractors and 750+ in-house employees, and over 250+ Fortune 500/Global 2000 clients we are rated as one of the 100 fastest growing staffing firms by Staffing Industry Analysts. Want to read more about Net2Source? Visit us at https://net2source.com.au/ /n

📌 Service Operations Agent (Sydney)
🏢 Net2Source
📍 Sydney