/n Position Overview /n We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring effective service delivery and positive customer outcomes across a busy national operation. /n This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards. /n /n What you will do /n /n

- Schedule and coordinate service technicians and subcontractors across daily service activities

/n

- Manage customer communication including ETA updates, attendance notifications and scheduling changes

/n

- Prioritise urgent, safety-related and customer-critical work orders

/n

- Support Field Managers with administrative coordination and reporting activities

/n

- Monitor work order progress and maintain accurate updates within service management systems

/n /n /n What we require /n /n

- Previous experience in scheduling, coordination or service administration within a service-based environment

/n

- Strong customer service and stakeholder communication skills

/n

- Intermediate to advanced Microsoft Excel skills essential

/n





- Ability to prioritise workloads and manage competing demands in a fast-paced environment

/n

- High attention to detail and strong organisational skills

/n /n /n What we prefer /n /n

- Experience using Salesforce or similar customer relationship management (CRM) systems preferred

/n

- Exposure to scheduling or workforce management systems

/n

- Experience coordinating subcontractors or technicians highly regarded

/n /n /n What we offer /n /n

- Access to discounted Health Insurance

/n

- ABC values awards

/n

- Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities

/n

- WhereFit membership offering discounts on gyms, apparel and more

/n /n /n Who we are /n We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces. /n With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities. /n At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access. /n

📌 Service Scheduler (Townsville)
🏢 dormakaba Australia & New Zealand
📍 Townsville