We are seeking an experienced ServiceNow ITAM / Software Asset Management (SAM) Consultant to support a large enterprise environment. The role will focus on software asset governance, licence compliance, optimisation, renewals, reporting and lifecycle management using ServiceNow ITAM/SAM.
Duties & Responsibilities
- Manage software assets, entitlements, agreements and licence compliance within ServiceNow ITAM/SAM.
- Reconcile deployment, entitlement and usage data to maintain accurate Effective License Positions (ELP).
- Support software vendor audits, compliance analysis and risk remediation.
- Analyse licence utilisation and provide insights for software renewals and optimisation.
- Identify opportunities for licence reclamation, re-harvesting, rationalisation and cost reduction.
- Maintain software publisher/product data, normalization and overall ITAM data quality.
- Monitor ServiceNow SAM platform health, integrations and compliance reporting.
- Develop EOL/EOS reports to support cyber security, technology risk and resilience teams.
- Support SaaS and AI software spend visibility and reporting.
- Drive continuous improvement across SAM processes, automation and reporting.
Requirements
- Strong experience in Software Asset Management (SAM) / IT Asset Management (ITAM).
- Hands-on experience with ServiceNow ITAM/SAM.
- Strong understanding of software licensing, entitlements and compliance.
- Experience with ELP, licence reconciliation, renewals and optimisation.
- Experience supporting software vendor audits.
- Knowledge of software normalization and EOL/EOS lifecycle management.
- Strong analytical, reporting and stakeholder management skills.
- Experience working within large enterprise environments preferred.
Benefits
> - Competitive contract rates.
> - Opportunity to work within a large enterprise technology environment.
> - Exposure to enterprise-scale ServiceNow ITAM and Software Asset Management initiatives.
> - Work across software governance, compliance, optimisation and technology lifecycle management.
> - Melbourne or Sydney location.
> - Collaborative setting working across technology, procurement, cyber security and risk teams.
Eligibility
- Full Australian working rights required.
- Candidates must be based in Sydney or Melbourne, or be able to work onsite as required.