Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.
n
Reporting to the Service Support Operations Manager , you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.
Duties: n
n
- Investigate customer complaints and perform root cause analysis (RCA)
n
- Prepare technical reports, documentation and work instructions
n
- Troubleshoot and diagnose electromechanical medical devices
n
- Support installation activities and escalated field service issues
n
- Conduct returned product investigations and technical assessments
n
- Liaise with Service, Quality, Manufacturing and Engineering teams
n
- Develop training materials and support technical training initiatives
n
- Assist with customer responses and resolution of complex technical issues
n
Skills & Experience: nn
- Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
n
- Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
n
- Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
n
- Experience working with electromechanical or mechanically equipment
n
- Hands-on troubleshooting and fault-finding experience
n
- Experience with device assembly and use of hand tools including multimeters and screwdrivers
n
- Strong technical documentation and communication skills
n
- Proficiency with Microsoft Excel and PowerPoint
n
Culture & Perks: nn
- Training provided
n
- Supportive and collaborative engineering team
n
- Exposure to innovative medical device technology
n
- Opportunity to develop specialist troubleshooting, investigation and training skills
n
- Potential for longer-term opportunities
n
- Free on-site parking
n
- Ongoing training and development opportunities
n
n
For any questions about the role, contact Mairead on .
n
#J-18808-Ljbffr
📌 Technical Support Engineer (New South Wales)
🏢 Evolve Scientific
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.