Our client is seeking an experienced Systems Analyst to join their technology team in Townsville. This is a hands-on technical role supporting a large and complex application environment, with responsibility for application support, Microsoft SQL Server, troubleshooting, debugging, releases and vendor management.

The environment supports around 100 applications, so solid technical problem-solving skills and the ability to work effectively with multiple vendors and stakeholders are important.

This role is based in Townsville with a weekly requirement to be onsite.

The Opportunity
You will be responsible for the ongoing support, maintenance and improvement of business-critical applications and databases, working closely with internal teams and external vendors to resolve issues and deliver system changes.
The role will have a particular focus on TechnologyOne, Kris 21 and Microsoft SQL Server, so experience across these environments will be highly valuable.

Key responsibilities

- Provide hands-on application support across a large and varied application environment
- Support and troubleshoot TechnologyOne and Kris 21 applications
- Administer and support Microsoft SQL Server environments
- Investigate, troubleshoot and debug complex application and database issues
- Monitor application performance and identify recurring issues and opportunities for improvement
- Work with vendors to resolve technical issues, manage incidents and coordinate fixes and enhancements
- Manage application changes and releases, including testing, deployment and post-release support




- Coordinate technical activities across multiple application vendors and internal stakeholders
- Support major incidents and contribute to root cause analysis and post-incident reviews
- Assist with application configuration, testing, system improvements and technical documentation
- Develop or maintain scripts where required to support system administration and troubleshooting
- Maintain appropriate records across incidents, requests, changes and releases

About You

- Strong experience supporting and troubleshooting enterprise applications
- Hands-on experience with TechnologyOne is essential
- Experience with Kris 21
- Strong Microsoft SQL Server experience, including database administration and troubleshooting
- A Microsoft SQL Server / DBA certification or equivalent recognised Microsoft DBA qualification
- Proven ability to troubleshoot, debug and resolve complex technical issues
- Experience managing application releases, changes and deployments
- Strong vendor management skills and confidence coordinating multiple external suppliers
- Excellent communication skills, with the ability to work effectively with technical and non-technical stakeholders
- Experience working across a large application environment with multiple systems and vendors
- Understanding of ITIL/service management principles
- Relevant IT qualifications

This is not a traditional Business Analyst role. We are looking for someone who is technically hands-on, can troubleshoot and debug issues, understands databases and applications, and is comfortable working directly with vendors and technical teams.

For more information, reach out to Shona Morrin from Sharp & Carter, [email protected]

📌 System Analyst (Queensland)
🏢 Sharp & Carter
📍 Queensland