Rare unique multiple opportunities have risen to join our leading specialist orthodontic group as a Dental Nurse and Patient Consultant / Treatment Coordinator . We are a multiple-practice specialist group obsessed with patient satisfaction and constantly trying to help people by creating a positive dental experience. You will have a pivotal role in the running of our front desk concierge with an opportunity for future growth.
ABOUT YOU
We are looking for a friendly, motivated, and switched-on applicant, who loves connecting with people as much as we do. This is more than a job, it’s a career. You will be working with the best-supported specialist team with an opportunity to learn new skills in front desk management and nursing in a specialist practice
ABOUT US
We are a research-oriented evidence-based specialist orthodontic group located in Blackburn, Hoppers Crossing, Cranbourne, Craigieburn and currently expanding into more areas . Our modern practices are equipped with Digital X-rays on-site opg/latceph and digital scanners. We have an exceptional team of hard-working support staff, who are committed to our patients.
At Smile Avenue we understand the importance of workplace culture and we make a positive mutually respectful environment for all our team members. Our motto is technical excellence, empathy, and honesty.
You will be responsible for the overall front desk management of Cranbourne practice. You will provide a high level of front-of-house/office customer service and administration support for a high-performing team. This role will transition into a practice manager role for the right candidate.
Reception Duties Include-
- Management of appointment books.
- Handling phone and email inquiries.
- General admin duties as requested by the business.
- Providing the highest quality of patient care and customer service
- Social Media Management
- Treatment coordination explaining treatment costs, and payment plan terms to the patient.
Requirements:
- Excellent conversational skills.
- Outstanding customer service skills
- Excellent patient communication/Phone skills and fluent in English
- Good with computers and Microsoft Office suits ms word, excel.
- The ability to multitask and fast learner
- Good organizational skills
- Friendly and caring personality customer service oriented.
- Mature-minded and reliable.
The position requires working 3-4 working weekdays day between 8 AM- 5.00 pm with a work-life balance and No Weekend work.
Position: Dental Nurse (Orthodontics)
Location: Cranbourne
Responsibilities:
- Chairside dental assisting for specialist orthodontists.
- Providing top-quality patient care.
- Maintaining sterilization standards and ensuring instruments are impeccably clean.
- Intra-Oral scanning and taking pictures and uploading xrays
- Managing stock inventory and orders.
- Coordinating treatments between general practitioners and specialists.
- Making orthodontic retainers
Requirements:
- Certificate III in Dental Assisting
- Dental assisting experience
- Knowledge of infection control standards.
- Robust organizational skills.
- Friendly and caring personality.
- Excellent patient communication and fluent English skills.
Experience in orthodontics is preferred. Candidates with Dental Assistant experience are encouraged to apply.
The position requires working 3-4 days a week, between 8:00 AM and 5:00 PM, on Mondays, Wednesdays, and Fridays, with no weekend work.
Interested candidates please forward your resume with a cover letter indicating which role you are applying for and hit the Apply now button.
If you have any further questions please call Amanda 03-•••••530