You'll be the engine room behind our sales process, coordinating quotes, orders and project documentation while keeping customers and internal teams in the loop every step of the way. Acting as a key point of contact, you'll help projects move smoothly from enquiry through to delivery.
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Key responsibilities
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Provide administrative support to Account Managers, across quotes, tenders and orders
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Prepare quotation requests and project/tender documentation
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Raise and track sales orders, and manage project off-takes
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Keep customers and internal stakeholders updated on order status, variations and project progress
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Maintain accurate, up-to-date records across our databases and project folders (including Visual Manufacturing/VM)
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Liaise with Estimating, Production, Design and other internal teams to keep projects on track
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Monitor incoming enquiries and log recent prospects for the sales team
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Deliver consistently excellent customer service, both internally and externally
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About you
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Prior experience in an administration, sales support or coordination role
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Excellent attention to detail and time management
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Robust written and verbal communication skills
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Comfortable juggling multiple priorities and deadlines
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A proactive, team-oriented approach and willingness to learn our systems and processes
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Experience with systems (e.g. Visual Manufacturing) is a plus, but not essential
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