GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

We’re looking for a highly organised and customer-focused Residential Coordinator to join our Residential Sales team in Mulgrave. If you enjoy building relationships, keeping things moving behind the scenes and being the go-to person who helps deliver outstanding customer outcomes, this could be the role for you.

About the Role

As a key member of the Residential team, you’ll work closely with Sales, customers and internal stakeholders to support the successful delivery of projects and customer initiatives. From preparing quotes and specifications to providing customer support, managing CRM data and assisting with forecasting, you’ll play a vital role in helping the team achieve its goals.

No two days will be the same, and you’ll be involved in:
Supporting the Residential Sales team with quotes, specifications, forecasting and customer management




Providing exceptional customer service and technical product support
Coordinating customer enquiries, orders, stock availability and delivery updates
Working closely with Sales, Logistics and Distribution teams to resolve issues and ensure a seamless customer experience
Maintaining customer information and project activity within our CRM system
Assisting with key customer presentations, projects and business development activities
Identifying prospects to improve processes and drive efficiency across the team

About You

You’ll bring solid coordination, administration or sales support experience and enjoy working in a quick-paced environment where attention to detail matters.

You’ll also have:
Experience in a Sales Coordinator, Sales Support, Customer Service, Administration or Analyst role
Strong relationship-building and communication skills
Advanced Excel capability and confidence working with data
A proactive, solutions-focused mindset
Strong organisational skills and the ability to manage multiple priorities
A passion for delivering outstanding customer experiences
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📌 Residential Coordinator Melbourne (Australia)
🏢 GWA Group
📍 Australia