Reporting to the Team Lead Customer Support, this role is responsible for providing professional, friendly and productive service to our Customers and Sales teams throughout Australia, ensuring that an excellent standard of service and a high level of customer satisfaction is maintained.
This role would suit someone who is reliable, able to multitask in a busy environment, has strong attention to detail, a friendly phone manner, quick to learn recent systems and confident navigating between systems. This is a 12-Month Fixed Term opportunity working full time, Monday to Friday.
Responsibilities
Input customer orders and provide timely and accurate responses to customers
Provide support to customers, field representatives, sales managers and internal departments at Cook Australia
Ensure customer support is carried out in an productive, qualified and timely manner
Process shipments for international customers
Manage orders/requests as necessary and communicate with various stakeholders
Answer customer queries via phone and email
Qualifications
Previous Customer Support or data entry experience is highly regarded
Excellent telephone manner and interpersonal skills
Excellent data entry skills
Intermediate Microsoft Office proficiency (Excel, Word) essential
Demonstrated ability to meet deadlines, balancing multiple priorities
Highly organised with a focus on attention to detail and accuracy
Ability to rapidly learn multiple systems and navigate these while interacting with customers
Ability to switch between tasks if priorities change
Ability to work under pressure and on own initiative with a positive attitude to problem-solving
Ability to work effectively in a team environment
A growth and continuous improvement mindset
Please note that only applicants with full working rights in Australia are eligible to apply. Please apply with your CV and a cover letter outlining how you meet the requirements of the role. Shortlisting may commence immediately after the advertisement is posted.
📌 Customer Support Representative 12 Month Fixed Term Queensland
🏢 Cook Group
📍 Queensland
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