You'll be responsible for assisting customers across both inbound phone calls and customer enquiry tickets. You'll work Monday–Friday, 9:00am–5:00pm with 2 work-from-home days per week after training and competency sign-off.
Key responsibilities
Taking inbound customer service calls
Processing and responding to customer enquiry tickets
Assisting with delivery, tracking and freight enquiries
Investigating enquiries and providing accurate updates
Liaising with our depot and operational teams
Maintaining accurate customer and consignment notes
About you
Previous customer service or freight/transport experience is essential
Strong verbal and written communication skills
A confident and qualified phone manner
Fast and accurate typing skills
Excellent spelling and grammar
Solid computer and problem-solving skills
Good attention to detail and organisation
The ability to handle customer complaints professionally
About us
Hunter Express is a nationwide Australian transport and logistics company. Our Customer Service team works closely with customers, depots and operational teams to resolve enquiries and provide clear, accurate information.
Perks
$37.50 per hour casual rate
Opportunity to earn performance-based bonus
2 WFH days per week after training and competency sign-off
Approximately 4 weeks of structured training
ASAP start
📌 Customer Service Agent Casula (Australia)
🏢 Hunter Express
📍 Australia
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