Guest Service Agent — The Oceanfront Hotel, Cairns

About Us

We're not just filling a reception desk, we're looking for the personality that sets the tone for every guest who walks through our doors. If you light up a room, remember names without trying, and genuinely love making people's day a little better, we want to meet you.

The Role

You will create a memorable stay for every guest through warm, attentive service anticipating what they need before they ask, and delivering it promptly, efficiently, and with a smile that's impossible to fake.

What You'll Be Doing
Run a smooth, qualified check-in and check-out experience
Handle phone calls, guest requests, and reservations promptly and accurately
Communicate with guests in a way that's open, friendly, respectful, and positive
Know our hotel inside out — room types, rates, and services so you can speak to it confidently
Look for opportunities to upsell room categories and support hotel revenue
Create and manage reservations based on guest needs, availability, and budget




Carry out front office duties in line with company procedures and management direction
Resolve guest complaints quickly, calmly, and professionally
Handle guest mail, messages, and deliveries promptly, always protecting guest privacy and security
Balance your float accurately at the end of each shift, with all cash and card transactions correctly recorded

What We're Looking For
A genuinely bubbly, outgoing personality — someone who connects with people instantly and makes them feel welcome from the first hello
Reception experience in a similar role or industry
RMS experience highly regarded
Flexibility across days, with availability across our 8am–10pm operating hours
A motivated, can-do attitude and a real passion for guest service

Why Join Us
Be part of the ground floor of an exciting recent era for an iconic Cairns Esplanade hotel
Genuine opportunities for growth within a company on the move
A team workplace where personality is just as valued as experience
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📌 Part Time Hotel Receptionist Cairns Regional
🏢 Vision Hotels
📍 Cairns Regional