Job Description

Yono Group Pty Ltd (Machi Machi Australia) is seeking an experienced and motivated Shop Manager to oversee the day-to-day operations of our retail stores. This is a full-time position suited to someone with solid retail operations, team leadership and customer service experience.

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Key Responsibilities

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Manage the day-to-day operations of the stores and ensure efficient and consistent service delivery.
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Supervise, roster, train and support Beverage Attendants to maintain high standards of performance and customer service.
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Monitor product mix, stock levels and inventory requirements to ensure sufficient supplies while minimising waste.
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Manage purchasing and liaise with suppliers to maintain appropriate stock levels and product availability.
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Monitor and analyse sales performance, operating expenses and other financial transactions.
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Prepare and manage store budgets and implement cost-control measures.
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Develop and implement pricing, promotional and marketing activities in line with business objectives and brand requirements.
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Maintain high standards of product quality, presentation, cleanliness and customer service.
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Handle escalated customer enquiries and complaints and ensure issues are resolved professionally.
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Maintain accurate records relating to stock, sales and store operations.
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Ensure stores comply with workplace health and safety, food safety and other relevant regulatory requirements.
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Skills and Experience

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At least 1 year of relevant experience in retail, hospitality or store management.
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Qualification in Business, Retail Management, Hospitality Management or a related field is preferred.
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Robust leadership and staff supervision skills.
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Good understanding of stock control, sales performance and day-to-day retail operations.
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Strong communication, organisational and customer service skills.
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Ability to work independently and manage a busy retail setting.
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📌 Retail Manager New South Wales (Australia)
🏢 Yono Group
📍 Australia