We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.
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We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.
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Key Responsibilities
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Welcome patients and manage phone, email and in-person enquiries.
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Coordinate appointments, patient check-in/check-out and daily reception flow.
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Process billing, payments, receipts and patient account information accurately.
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Maintain patient records, correspondence, scanning and filing in line with privacy requirements.
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Support a clean, safe and well-organised reception workplace.
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Work collaboratively with doctors, management and the wider team.
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About You
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You will be patient-focused, reliable and calm under pressure,
with strong attention to detail and a professional approach to confidentiality.
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Skills and Experience
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Previous medical reception, healthcare administration or customer service experience preferred.
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Robust communication, organisation and attention to detail.
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Confidence using computer systems, practice software and Microsoft Office.
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Ability to prioritise tasks and remain calm in a busy environment.
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Billing, receipting, Medicare, DVA or private billing experience would be advantageous.
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Previous experience with Genie practice management software would be beneficial.
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What We Offer
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We offer a supportive and friendly workplace where staff feel valued and encouraged. You will work with approachable doctors and a team-oriented team that takes pride in providing excellent patient care. We also enjoy team-building events, an annual end-of-year function and recognising staff who show initiative, contribute positively and exceed expectations.
📌 Medical Receptionist City Of Gold Coast
🏢 ENT Clinics
📍 City of Gold Coast
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