Australian Financial Complaints Authority (AFCA) in Melbourne is seeking a Senior Ombudsman, Scams to lead and develop a team of dispute resolution specialists. You will provide technical leadership, coaching, and ensure fair, independent decisions for consumers across banking, telcos and digital platforms.
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The role requires senior legal qualifications and a proven track record in consumer resolution, with solid communication and stakeholder engagement skills.
📌 Senior Ombudsman, Scams & Consumer Protection Victoria
🏢 Australian Financial Complaints Authority
📍 Victoria
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