Job Description

The role offers a generous salary package and internal career progression.

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Key responsibilities

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Lead a team responsible for assisting clients with housing enquiries, social housing applications, tenancy support, private rental assistance products and access to housing-related services.
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You will support staff to assess customer needs, provide accurate advice and coordinate effective service outcomes for customers.
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Lead a team responsible for coordinating maintenance requests for Homes NSW tenants.
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You will support staff to manage maintenance enquiries, create and monitor work orders, coordinate repairs and ensure maintenance outcomes are delivered efficiently and in line with customer expectations.
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What you need

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Demonstrated experience leading and developing teams in a high-volume, quick-paced operational setting.
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A robust commitment to customer service and achieving positive outcomes for clients.
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Experience managing performance, coaching staff and driving service excellence.
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📌 Team Leader Housing Response Centre Liverpool
🏢 Homes NSW
📍 Liverpool