Brokenwood Wines has operated an award-winning winery and cellar door for over 55 years. Our Company motto is "Make Great Wine & Have Fun", and we pride ourselves on being a great place to work and visit.
Proudly named 2026 Halliday Winery of the Year, 2025 Hunter Valley Cellar Door of the Year and the Best Cellar Door Experience in NSW at the 2026 Halliday People's Choice Awards, Brokenwood Wines is a must-visit in the Hunter Valley.
Our team thrive on providing an exceptional level of guest hospitality. We genuinely love wine and pride ourselves on providing second-to-none customer service.
We are seeking an experienced hospitality professional to join our Cellar Door team as a Guest Services Assistant.
About the role
As a Guest Services Assistant, you will play a key part in delivering memorable experiences for our guests and providing exceptional customer service.
Key responsibilities of the role include:
Welcome and engage visitors in a warm, friendly and professional manner
Answer the main telephone line and manage guest enquiries or direct calls to appropriate team members
Monitor and respond to emails in a timely and professional manner
Process sales accurately and timely in our POS system
Process reservations accurately in reservation system
Assist with stock replenishments and inventory checks
Work collaboratively with the venue team, lending a hand in other areas of the business when needed
About You
You take pride in and are committed to, delivering outstanding customer service
You have previous experience in a guest-facing role, ideally in a reception or concierge capacity within hospitality or tourism
You have previous experience with a reservation or booking software system
You're confident communicator, with a warm and professional demeanor
You hold a robust work ethic, with the ability to multitask in a agile, quick-paced environment
You are well-groomed and have a professionally presentated
You're flexible to work weekends and peak visitor periods
You are passionate for food and wine, and want to expand your knowledge in both
You hold a current Responsible Service of Alcohol (RSA) certification