Front Desk Receptionist - Casual | Above Award Rate
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South Pacific Palms Motor Inn - Tuncurry NSW
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You'll be the first point of contact for many of our guests, so we're looking for someone who is well presented and genuinely enjoys meeting people - taking pride in providing great service. The role is predominantly afternoon reception, approximately 12pm-5pm, with a shared roster across the team. As we operate 7 days a week, you'll need to be available to work weekends, with weekend shifts shared and rotated between the team. This is a people-focused role with plenty of variety. Alongside day-to-day reception, there will be opportunities for the right person to get involved in group enquiries, events and special occasions hosted at our location.
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Key responsibilities
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Welcoming guests and providing a friendly arrival experience
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Checking guests in
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Answering phone calls and guest enquiries
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Managing walk-in enquiries and bookings
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Assisting guests with questions, recommendations and requests
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Monitoring arrivals throughout your shift
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Keeping the reception and office area organised and presentable
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Assisting with general administration
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Following procedures for late arrivals and guest access
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About you
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Outstanding customer service and communication skills
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A friendly and approachable personality
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Confidence using computers and learning new systems (currently using GuestPoint, shifting to RMS)
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The ability to work independently
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Positive common sense and problem-solving skills
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Qualified and well-presented manner
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Reliability and punctuality
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Availability for weekend shifts
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Previous experience in reception, hospitality, accommodation, retail or customer service is desirable but not essential
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About us
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South Pacific Palms Motel is a locally owned and operated business, open 7 days a week and focused on creating a relaxed, welcoming experience for our guests.
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We're in an exciting period of change, with a number of improvements underway across the property; we're updating rooms, completing renovations and continuing to invest in the motel to create a better experience for our guests and a property we can be proud of.
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It's a great time to join us as we continue to grow and shape what's next for the business.
📌 Front Desk Receptionist Casual Above Award Rate Tuncurry
🏢 South Pacific Palms Motor Inn
📍 Tuncurry
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