We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.
We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.
Key Responsibilities
Welcome patients and manage phone, email and in-person enquiries.
Coordinate appointments, patient check-in/check-out and daily reception flow.
Process billing, payments, receipts and patient account information accurately.
Maintain patient records, correspondence, scanning and filing in line with privacy requirements.
Support a clean, protected and well-organised reception setting.
Work collaboratively with doctors, management and the wider team.
About You
You will be patient-focused, reliable and calm under pressure,
with solid attention to detail and a professional approach to confidentiality.
Skills and Experience
Previous medical reception, healthcare administration or customer service experience preferred.
Strong communication, organisation and attention to detail.
Confidence using computer systems, practice software and Microsoft Office.
Ability to prioritise tasks and remain calm in a busy environment.
Billing, receipting, Medicare, DVA or private billing experience would be advantageous.
Previous experience with Genie practice management software would be beneficial.
What We Offer
We offer a supportive and friendly workplace where staff feel valued and encouraged. You will work with approachable doctors and a team-oriented team that takes pride in providing excellent patient care. We also enjoy team-building events, an annual end-of-year function and recognising staff who show initiative, contribute positively and exceed expectations.
J-18808-Ljbffr
📌 Medical Receptionist City Of Gold Coast
🏢 ENT Clinics
📍 City of Gold Coast
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