Job Description
Founded in Sydney in ****, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid-sized businesses. We automate credit management, collections, and payments, taking the manual work out of getting paid. Our 1,500+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40% and bad debt by 80% within three months.
n Now part of global AI leader Sidetrade, we're scaling our reach across three continents, bringing enterprise-grade technology to the mid-market while staying true to our Sydney roots. Australian innovation. Global ambition.
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Why this role exists
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Every new client brings a different set of accounts receivable problems, systems, and ways of working. We need someone who can sit with a prospective client, work out exactly what they need, and turn that into a solution that gets built, tested, and delivered without losing anything in translation.
n You'll be the bridge between technical solutions and client success: partnering with Sales pre-deal, then owning the implementation once the deal is signed, all the way through to a client who's fully trained and getting value from the platform.
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Your team
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You'll work closely with Account Executives across Australia, the US and the UK (time zones can vary), and with Customer Success and Product teams on delivery. You'll report to our CRO.
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Key responsibilities
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Partner with Account Executives globally to understand prospective clients' accounts receivable challenges, and translate them into clear requirements.
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Lead tailored, technical product demos showing how ezyCollect integrates with clients' accounting or ERP systems.
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Pre-Sales & Implementation Specialist
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About us
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Founded in Sydney in ****, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid-sized businesses.



We automate credit management, collections, and payments, taking the manual work out of getting paid. Our 1,500+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40% and bad debt by 80% within three months.
n Now part of global AI leader Sidetrade, we're scaling our reach across three continents, bringing enterprise-grade technology to the mid-market while staying true to our Sydney roots. Australian innovation. Global ambition.
n
Why this role exists
n
Every new client brings a different set of accounts receivable problems, systems, and ways of working. We need someone who can sit with a prospective client, work out exactly what they need, and turn that into a solution that gets built, tested, and delivered without losing anything in translation.
n You'll be the bridge between technical solutions and client success: partnering with Sales pre-deal, then owning the implementation once the deal is signed, all the way through to a client who's fully trained and getting value from the platform.
n
Your team
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You'll work closely with Account Executives across Australia, the US and the UK (time zones can vary), and with Customer Success and Product teams on delivery. You'll report to our CRO.
n
Key responsibilities
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Pre-sales
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Partner with Account Executives globally to understand prospective clients' accounts receivable challenges, and translate them into clear requirements.
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Lead tailored,



technical product demos showing how ezyCollect integrates with clients' accounting or ERP systems.
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Implementation
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Own end-to-end implementation, working with Customer Success (CSMs and TCS) and Product to deliver solutions tailored to client needs.
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Build and run test plans to make sure what gets delivered actually works before it goes live.
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Assess and prioritise custom feature requests, working with delivery teams and stakeholders to align with strategic goals.
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Training and support
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Prepare and run client training sessions so clients fully leverage ezyCollect for their business needs.
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Create transparent user and training documentation.
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Feedback and improvement
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Act as the voice of the client, feeding actionable insights back to Product and Customer Success to improve ezyCollect's offering.
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About you
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Must-haves
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Strong understanding of ERP and accounting software platforms like NetSuite, Xero, Acumatica, SAP B1 and other API integrations, with the ability to quickly learn complex solutions.
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Proven experience managing projects from start to finish, including cross-team coordination and proper documentation.
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Exceptional ability to convey technical concepts to non-technical audiences, both verbally and in writing.
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Skilled in identifying and solving client challenges through tailored solutions.
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Thrives in dynamic environments, managing multiple priorities with ease.
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Desirables
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Background in accounts receivable automation or financial software.
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Experience developing or assisting with client training materials.
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Track record of ensuring high client satisfaction and adoption of solutions.
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Traits we value
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Team-oriented, innovative thinker, detail-oriented, client-focused, proactive.

📌 Pre-Sales & Implementation Specialist (New South Wales)
🏢 Ezycollect
📍 New South Wales