Wiseway Logistics (WWG) is an ASX listed rapid growing international freight forwarding company. We are a licensed customs broker with custom bonded warehouses with eight offices Australia wide, and international footprint in Current Zealand, China, Singapore, and USA.
n
Due to expansion in workload, we are seeking an Customer Services Officer to join our Imports team in Sydney on a full-time basis. Your role will predominately be working in our expanding e-Commerce sector where you'll be given coaching in our industry leading IT software.
n
The Role:
n
n
Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
n
Communicating with transnational clients to organise efficient and on-time freight transportation.
n
Managing client enquiries and handling customer feedback/complaints in a timely manner
n
Co-coordinating with clients and internal staff
n
Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
n
Follow procedures and communicate effectively with internal and external team.
n
Ad-hoc tasks as required by management.
n
n
The successful candidate will have the following:
n
n
Minimum 1 or more years' experience as Imports coordinator or operator.
n
Cargowise knowledge (Preferred).
n
Logistics or freight forwarding knowledge & experience (Advantageous).
n
Excellent customer service skills with the ability to build and sustain client relations.
n
Strong attention to detail and good time management.
n
Accurate and fast data entry skills.
n
Valuable organisational skills.
n
Demonstrated proficiency in computer usage.
n
Ability to converse and write in Chinese / Mandarin.
n
📌 Customer Services Officer New South Wales
🏢 WISEWAY LOGISTICS
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.