Administration Support Officer
Location – Newcastle West
Contract until 30 October **** | Possibility to extend
We're partnering with a large organisation to secure an experienced Administration Support Officer to provide high-quality administrative and customer support within a busy team.
This is a hands‐on role suited to someone who is highly organised, customer‐focused and comfortable working in a high‐volume environment.
You'll support shared inbox management, customer enquiries, data entry, records management and a range of general administration activities.
The Role
You will provide a range of administrative support services, helping to ensure customers and stakeholders receive timely and professional assistance.
The role will involve managing enquiries, maintaining accurate information, preparing correspondence and providing general administrative support to the wider team.
Key responsibilities include:
Managing and allocating emails through shared inboxes
Acting as a point of contact for customer and stakeholder enquiries
Providing timely information and referring enquiries where appropriate
Updating and maintaining customer and stakeholder contact details
Undertaking general administrative support including data entry and word processing
Preparing correspondence, meeting papers and minutes




Maintaining accurate electronic and file records
Supporting meetings and events
Completing routine administrative tasks in line with relevant policies and procedures
Assisting with projects and research as required
Managing phone and email enquiries in a high‐volume workplace
Handling sensitive and complex enquiries with professionalism and discretion
About You
Previous experience in administration, customer service or a similar support role
Strong organisational and time management skills
Confident managing high volumes of phone and email enquiries
Excellent attention to detail and accurate data entry skills
Strong written and verbal communication skills
Comfortable handling sensitive and confidential information
Professional and customer‐focused approach
Ability to work independently and as part of a team
Experience working within a government or regulated setting is highly regarded
The Details
Location:
Newcastle West
Hours:
Monday to Friday, 9:00am – 5:00pm
Work arrangement:
Fully office-based – no WFH option
This is a great opportunity to join a busy team and contribute to an important customer‐focused function, while gaining valuable experience within a complex organisation.
#J-*****-Ljbffr

📌 Administration Support Officer (New South Wales)
🏢 Futureyou
📍 New South Wales