Job Description
Lead from the front line. Shape the day-to-day for the participants and teams you support. Be the steady hand your sites rely on.
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At LEAP Support Services Tasmania, our NDIS service means the world to our Participants which means our Team is at the core of everything we stand for. Founded in **** and grounded in a person-centred approach, LEAP has grown into one of the leading NDIS providers on Tasmania's North-West Coast - offering Supported Independent Living, Short and Medium-Term Accommodation, 1:1 community support, and Coordination of Supports.
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Which brings us to you. We're after an experienced support worker who leads by doing, who's just as comfortable delivering exceptional care to participants while also leading a team of Support Workers who are responsible for keeping the lives and homes of our participants running smoothly. This isn't a role where you sit back and direct from a distance; it's hands-on, on-the-ground leadership where your presence and consistency genuinely shape the experience of every participant and Support Worker on your sites.
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About the role
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As Support Leader, you'll provide day-to-day support to participants along with on-site leadership to Support Workers, ensuring services are delivered safely, consistently, and in line with participant needs and plans. You'll be the visible, steady presence across your sites - supporting your team, championing quality outcomes for participants. This role is based between Wynyard to Latrobe.
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Day to day, you will:
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Deliver hands-on, person-centred support to participants across your sites
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Provide leadership, and coaching to Support Workers across your allocated sites
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Lead by example, embedding LEAP's values and person-centred practice in everything your team does




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Ensure care plans, behaviour support plans, and documentation are current, understood, and followed
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Maintain a visible, hands-on presence across your sites and varying shifts
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Coordinate participant appointments and keep relevant documentation accurate and up to date, communicating changes to Support Workers
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Own accurate, timely reporting, including medication management and end-of-month documentation
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Identify and elevate risks, incidents, and participant wellbeing concerns as they arise
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Seek guidance & input from Supervisor to ensure timely updates are maintained across all sites
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Build genuine, trusted relationships with participants and their families
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Be a reliable contributor to the organisation's after-hours on-call roster
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About you
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You're a natural leader who thrives on the frontline. You'll bring:
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Certificate IV in Disability, Community Services, or equivalent (or working towards)
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Demonstrated experience in disability support with complex needs
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Strong communication skills and a genuine, person-centred approach
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The ability to manage competing priorities, while remaining calm under pressure
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A current driver's license, and the ability to obtain (or hold) a NDIS Worker Screening Check, Working with Children Check, and vulnerable people registration
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Seek & reflect on skilled growth & development feedback
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LEAP offers
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The opportunity to make a genuine, immediate difference to the people you support
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A supportive leadership team who only want to you succeed but also have your back when the 'unknown' occurs
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Ongoing training and development opportunities
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Part of a growing, values-led NDIS provider on Tasmania's North-West Coast
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📌 Disability Support - Support Leader (Tasmania)
🏢 Leap Support Services Tasmania
📍 Tasmania