The Business Centre (Newcastle Region) – Newcastle NSW

We are seeking a highly organised, proactive and digitally capable Client Services Coordinator to join our team on a 6-month contract, with the potential for the position to become permanent following the initial contract period.

About the role

This is a unique and varied role for someone who enjoys working with people, thrives in a fast-paced setting and is equally comfortable providing exceptional customer service, coordinating client engagement activities, maintaining business systems, supporting marketing initiatives and providing high-level administration support. You will be the first point of contact for many of our clients and play an important role in ensuring a professional and seamless experience across all interactions with The Business Centre.

Key responsibilities
Provide exceptional customer service and be the first point of contact for clients
Maintain business systems
Support marketing initiatives
Manage multiple priorities while maintaining accuracy and attention to detail
Update and manage websites using WordPress
Create and edit marketing materials using Canva




Use digital business systems and online collaboration tools

About you
Previous experience in customer service, client services, business administration, office coordination, sales support, marketing support or a similar role
Solid communication skills, with confidence engaging with clients by phone, email and in person
Strong organisational and time-management skills
The ability to work independently, take initiative and follow tasks through to completion
A skilled, positive and solutions-focused approach
Excellent Microsoft 365 skills, including Outlook, Word, Teams and SharePoint
Experience using CRM systems, preferably Zoho CRM
Experience updating and managing websites using WordPress
Experience creating and editing marketing materials using Canva
Certificate III in Business Administration, Business, Marketing, Project Management or a related discipline; or demonstrated equivalent experience in a client services, business support, administration or coordination role
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📌 Client Services Coordinator Newcastle City Council
🏢 The Business Centre (Newcastle Region)
📍 Newcastle City Council