Operations Analyst
Department:
Finance
Employment Type:
Permanent - Full Time
Location:
AU - Melbourne
Reporting To:
Sarah Scoble
Description
Are you a detail-oriented and analytical professional looking to build your career in insurance operations?
We are seeking a proactive and highly organised Operations Analyst to join our Melbourne team.
About the role: Reporting to the Compliance & Operations Manager and working closely with the Operations Specialist, you'll provide dedicated Business Enablement support across CFC Australia's operational functions.
Through reporting, system and process testing, issue resolution and workflow improvement, you'll help strengthen operational effectiveness and support Australian growth and strategic initiatives.
Why Join Us?
This is an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement.
You'll gain exposure to a broad range of operational activities while working alongside experienced professionals in a business that's redefining insurance.
If you're an analytical thinker with strong attention to detail and a passion for problem‐solving, we'd love to hear from you.
Responsibilities Include:
Producing accurate operational reporting and data analysis, including binder-related reporting
Conducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changes
Analysing and supporting the resolution of system, process and operational issues
Supporting new systems and processes that enable revenue growth and strategic initiatives
Mapping, documenting and improving operational workflows and procedures
Identifying opportunities for system enhancement, automation and control improvements




Supporting data integrity and operational initiatives across Compliance, Claims and other business areas
Collaborating with stakeholders across the business to support change and continuous improvement
General administration and office duties as required
About You:
Tertiary qualification (Bachelor's degree or higher)
Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel
Excellent analytical, reporting and data management skills
High attention to detail with strong organisational and time management abilities
Excellent communication, stakeholder engagement and problem‐solving skills
Ability to take ownership, use initiative and manage competing priorities
Experience in data analysis, reporting or operational support roles is highly regarded
Experience in financial services or insurance is advantageous
Exposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficial
Why you'll love working for CFC:
We are proud winners of Top Insurance Employers ****, **** and **** and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia).
All employees enjoy:
Our 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams
'You Do You Day' – an annual additional leave today to do something that brings you joy
Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
Annual end of financial year and end of calendar year events, in addition to social club arrangements
Optional annual charity volunteering day, facilitated by us
3 additional personal leave days per year – for whatever you need
Adaptable public holidays – to celebrate our diversity you can "Swap" 2 public holidays for a more culturally significant day to suit you
#J-*****-Ljbffr

📌 Operations Analyst (Melbourne)
🏢 CFC
📍 Melbourne