Full time role with one of Australia's leading boutique hotel groups
Melbourne CBD Head Office with hybrid working
The ideal step up from reservations or events coordination into hotel sales
Are you known for the quality of your follow-through as much as your energy?
Lancemore Hotels is looking for a Conference and Event Sales Executive who combines warm, polished customer service with a sharp eye for detail to manage conference and events enquiries across our portfolio, from first contact through to confirmed booking and handover.
Reporting to the Director of Sales, you'll be a key part of a high-performing, supportive sales team in a family-owned business that has been a leader in boutique luxury and residential conferencing since ****.
About the role
Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism
Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business
Manage contracts and deposits with a high level of accuracy, and hand confirmed bookings over cleanly to our on-property teams
Conduct site inspections and familiarisation visits, with thorough follow-up
Identify upsell and cross-sell opportunities across accommodation, dining and activities, and across the wider Lancemore portfolio
Look after a portfolio of existing clients, and re-engage past clients to generate new enquiries
Keep the pipeline current and accurate in our CRM and contribute to weekly forecasting and reporting




Support the Director of Sales with campaigns, promotions and outbound sales activity
What we're looking for
At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle
Excellent phone manner and written communication, with the confidence to represent a premium brand
High attention to detail: you catch the errors before the client does, particularly in proposals, contracts and event orders
Strong organisation and time management, comfortable juggling multiple enquiries and deadlines
A natural relationship builder with a genuine customer-service orientation
Sound skills across Microsoft Office, CRM and property management systems (iVvy experience a bonus)
A positive, can-do attitude aligned with our values
Why join Lancemore Hotels?
Since ****, Lancemore Hotels has been a trailblazer in boutique luxury and residential conferencing.
We blend the soul of a family-owned business with the polish of a leading lifestyle brand.
You'll be part of a values-led team focused on performance, personal growth and authentic hospitality.
We offer:
A hybrid working model for flexibility and balance
Genuine career progression across a growing hotel group
A fun, inclusive, high-performance culture
Staff discounts, incentives and engaging team events
A chance to make a real impact in a business that values your input
Our Values
Fun | Authentic Hospitality | Growth | Ownership Mindset | Caring | Performance
#J-*****-Ljbffr

📌 Group Sales Executive (Melbourne)
🏢 Lancemore Group
📍 Melbourne