Job Description
n
Senior Change Analyst
n
Higher
Eduction/University
sector
n
Rate: $800 - $900 per day + super
n
Contract until: 31 March ****
n
Macquarie Park based - Hybrid working
n
n
We are seeking an experienced Senior Change Analyst to support a major digital transformation program focused on improving customer experience, data visibility and service delivery. The program is implementing a new Salesforce-based CRM platform, bringing together information currently held across multiple systems to provide a more complete view of the customer journey. The transformation will enable improved engagement, more proactive service delivery and better use of customer data across the organisation.
n
Working as part of an established transformation team, the Change Analyst will support the development and execution of change activities across a broad and diverse stakeholder group.
n
Key responsibilities
n
n
Undertake detailed change impact assessments across business processes, systems, roles and ways of working
n
Identify impacted stakeholder groups and assess change readiness, risks and adoption requirements
n
Support the development and delivery of the change and adoption strategy
n
Develop stakeholder engagement, communications and change plans
n
Facilitate workshops and consultation sessions with business stakeholders and SMEs
n
Gather feedback and translate business impacts into practical change interventions
n




Support readiness and adoption activities ahead of implementation and go-live
n
Work closely with Change Managers, Project Managers, Business Analysts, Product and technology teams
n
Assist with the development of communications, training and supporting change materials
n
Monitor change risks, issues, readiness and adoption and provide regular reporting to program stakeholders
n
Help ensure new processes and ways of working are successfully embedded across the organisation
n
n
Key skills and experience required:
n
n
Strong experience as a Change Analyst on large digital, CRM or enterprise transformation programs
n
Demonstrated experience conducting change impact and stakeholder assessments
n
Strong stakeholder engagement and workshop facilitation skills
n
Experience supporting communications, training, readiness and adoption activities
n
An understanding of structured change methodologies and frameworks
n
Robust analytical skills with the ability to translate complex transformation impacts into clear actions
n
Experience working across business and technology teams in complex stakeholder environments
n
Excellent written and verbal communication skills
n
Experience with Salesforce or CRM transformation programs will be highly regarded
n
n
This is an excellent opportunity to join a significant transformation program delivering a new digital platform that will materially improve customer experience and service delivery.

📌 Change Analyst (Sydney)
🏢 Ethos BeathChapman
📍 Sydney