Job Description
We Care Coordination partners with Trilogy Care, a leading self-managed Support at Home provider, to help older Australians live independently at home for longer.
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We coordinate services, manage care plans and budgets, and support clients to get the most from their aged care packages with transparency, choice, and genuine value. We're a growing, forward-thinking team that values people, innovation, and meaningful work.
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What You'll Do
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Act as the primary point of contact for a portfolio of care recipients
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Coordinate and schedule care and support services
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Maintain accurate client records and detailed case notes
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Manage and monitor budgets to prevent overspending
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Confidently use multiple technology platforms to deliver services
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Source information and solutions to support client goals
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You're Our Kind of Person If You Have...
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Excellent communication and customer service skills
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Strong interpersonal and organisational skills
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Proficiency in Microsoft 365
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Comfortable using multiple systems and AI tools
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Resilient, detail-oriented, and able to prioritise tasks
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Confident decision-maker and collaborative team player
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Coordination or administration experience (desirable but not essential)
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What's in it for you?
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Access to Fitness Passport to support your health and wellbeing.
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A positive, people-first culture with monthly team events and celebrations.
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Career growth in a supportive, agile team with room for progression
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Modern office located on King Street, close to cafés, transport, and excellent local spots
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High impact role contributing directly to a fast-growing platform transforming the care industry in Australia
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Full working rights in Australia, professional references and a current police check are required (or willingness to obtain one).
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📌 Care Coordinator (Customer Service) (Queensland)
🏢 CareVicinity
📍 Queensland