Job Description
Australian Financial Complaints Authority (AFCA) is seeking a Senior Dispute Resolution Specialist—Banking & Finance to resolve complex complaints fairly and efficiently, applying negotiation, conciliation and rigorous case investigation. You will review contested matters from consumers and small businesses, apply AFCA criteria, and employ alternative dispute resolution methods to reach fair outcomes.
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The role also emphasizes mentoring colleagues and uplifting team quality and clarity in written
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📌 Senior Dispute Resolution Lead - Banking & Finance (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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