Job Description
Lead the Team of a Top-Rated Specialist ENT Surgical Practice at Norwest Private Hospital, Bella Vista
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Are you an experienced medical Practice Manager who is warm and approachable, enjoys leading a team and takes pride in keeping a busy practice organised and running smoothly?
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This established and highly regarded specialist ENT practice, located in Norwest Private Hospital, Bella Vista, is seeking an experienced, highly organised and proactive Practice Manager to lead a friendly team of six reception and clinical support staff, oversee the day-to-day operation of the practice and work closely with four of Sydney's leading ENT surgeons.
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This is a full-time position, although a minimum of four days per week may be considered for the right candidate. The role combines genuine staff leadership and operational responsibility with hands-on involvement in the practice when required.
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About the Role
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As Practice Manager, you will be the key person responsible for the smooth day-to-day operation of the practice and the management of its staff. You will oversee rostering, leave, workflow, staff performance and day-to-day team issues, ensuring responsibilities are clearly allocated and work is completed efficiently and consistently.
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Reporting directly to the Practice Principal, you will have substantial responsibility for day-to-day operational and staffing decisions while working closely with the Principal on significant staffing and practice matters. You will also help maintain clear communication, efficient consulting sessions and a professional experience for both patients and staff.
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Key Responsibilities
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Practice Operations & Patient Experience
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Oversee the day-to-day operation of the practice, ensuring effective workflow across reception, administration and surgical consulting support functions
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Coordinate staff allocation and daily workflow to ensure responsibilities are clear and work is completed efficiently
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Maintain a professional, welcoming, organised and patient-focused front-of-house environment
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Oversee appointment book management, patient flow and effective use of consulting sessions
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Manage patient enquiries, concerns and escalations in a calm, professional and solutions-focused manner
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Maintain effective communication between surgeons, staff, patients, hospitals and other external providers
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Monitor practice presentation, safety and general facilities requirements
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Be prepared to work hands-on across reception and administration when required, including during periods of leave, staff absence or high workload
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Administration, Compliance & Systems
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Maintain effective administrative systems,



policies and procedures across the practice
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Oversee specialist billing processes, including Medicare, DVA, private billing and health fund requirements
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Oversee theatre bookings, surgical quotations, informed financial consent, health fund checks, hospital and anaesthetist liaison and pre-admission administration
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Ensure referral management, patient records, correspondence, recalls and results follow-up processes are completed accurately and consistently
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Maintain a working knowledge of all key reception and surgical administration functions and be able to perform these duties personally when required
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Review and submit staff timesheets and provide relevant information and invoices to the practice bookkeeper
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Monitor supplies, equipment and practice resource requirements, and coordinate ordering as required
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Support compliance with privacy, workplace and healthcare regulatory requirements
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Identify opportunities to improve practice systems, workflows and administrative efficiency
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Lead and support a friendly team, fostering a warm, respectful and cooperative culture where staff feel supported, communicate well and work effectively together
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Prepare and manage staff rosters, leave and day-to-day staffing requirements
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Coordinate responsibilities and workflow across the team, ensuring everyone is explicit about their role and work is completed accurately and efficiently
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Provide clear direction, feedback, coaching and support to help staff perform at their best
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Address day-to-day staff issues and workplace disagreements promptly, fairly and constructively
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Coordinate staff onboarding, training and ongoing development
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Manage day-to-day staff performance independently, and work with the Practice Principal on recruitment and other significant staffing decisions
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Maintain clear and consistent practice procedures and expectations across the team.
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Keep the Practice Principal informed of significant operational and staffing matters while independently managing routine day-to-day issues
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Identify opportunities to improve workflow, communication, teamwork and patient service
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Support the team through changes to practice systems and processes and help ensure these are implemented smoothly
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About You
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We are looking for an experienced, highly organised Practice Manager with sound judgement, solid people‐management skills and the ability to take ownership of the day-to-day running of a busy specialist practice:
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Previous experience as a Practice Manager, Assistant Practice Manager or senior medical administration lead. Experience within a specialist surgical practice is strongly preferred, although highly experienced candidates from other healthcare practices will also be considered.
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Strong understanding of medical appointment management, billing and practice administration systems. Experience with
MedicalDirector/Bluechip
is highly regarded, although experience with other medical practice management software is acceptable.
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Experience with specialist billing and surgical administration, including theatre bookings, quotations, informed financial consent, health fund checks and hospital liaison, is highly regarded.
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Sound understanding of privacy, compliance and quality requirements within a healthcare practice.
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A confident and effective people leader who can provide clear direction, support staff, address issues constructively and hold team members accountable
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Highly organised with strong attention to detail and follow-through
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Strong communication and problem‐solving skills
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Comfortable combining operational leadership with hands-on administration, and willing and able to step into reception and other administrative duties when the team is busy or short‐staffed
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Professional, calm and solutions-focused under pressure
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Committed to patient confidentiality, respectful communication and high-quality care
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Available to work full‐time (38 hours per week) Monday to Friday, with four days per week considered for the right candidate
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Why Join Us?
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Competitive salary of $45-$52 per hour + superannuation, depending on experience
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Permanent full-time position, with four days per week considered for the right candidate
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Monday-to-Friday position with no regular weekend work
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Join one of Sydney's leading specialist ENT surgical practices, based within Norwest Private Hospital
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Work alongside four experienced, top-rated ENT surgeons and lead an established team of six staff
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Stable team with long‐term staff members
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Genuine responsibility and autonomy for the day-to-day management of the practice
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Direct working relationship with the Practice Principal
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Free onsite undercover parking
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Next to Woolworths shopping centre and opposite Bella Vista Farm park
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Practice closure over the Christmas-New Year period
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📌 Practice Manager (New South Wales)
🏢 Avant
📍 New South Wales