Job Description
Looking for flexibility that fits around your life — without giving up pay, structure, or support?
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At O'Brien® Customer Solutions, you'll join a respected Australian organisation where customer service is done properly, systems are solid, and people are treated with respect.
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This role suits professionals who enjoy helping customers, value clear expectations, and want reliable income with long‐term opportunity.
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Why This Opportunity Stands Out
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Robust hourly rate plus commission
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Predictable rostering you can plan your life around
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Thorough training — no being "thrown in the deep end"
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Supportive, experienced leadership team
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A workplace that values reliability, accountability, and teamwork
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What You'll Receive
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Casual rate: $***** p/h + commission + super
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Flexible shifts: Monday–Saturday, 8am–10pm
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4‐week rosters published in advance
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Padstow location with free onsite parking
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Weekly pay
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Hybrid work option after 6 months
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The Role
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You'll be the first point of contact for customers calling O'Brien®.
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Your responsibilities include:
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Managing inbound customer calls with confidence and care
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Booking vehicle glass repair and replacement appointments
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Clearly explaining solutions and value‐added products
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Building trust through professional communication
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Working collaboratively within a stable, established team
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This role focuses on quality conversations, not cold calling.
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Training & Support
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You'll be set up properly from day one.
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4 weeks of full‐time paid training (Monday–Friday, 9am–5pm)
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Structured onboarding with clear systems and processes
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Ongoing coaching and mentoring
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A mature, supportive contact centre environment
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Plus: all‐day breakfast onsite and a down‐to‐earth team culture.
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About You
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You don't need glass industry experience — transferable skills matter most.
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You'll be well‐suited if you bring:
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Customer service or sales experience (contact centre, retail, hospitality, banking, insurance, trades support, etc.)
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Strong communication and listening skills
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Confidence using computer systems
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A reliable, professional approach to work
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A genuine desire to help customers find the right solution
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Why O'Brien®?
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O'Brien® is a trusted national brand with clear values and real career pathways.
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Benefits include:
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Weekend and public holiday rates
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Quarterly incentives and recognition programs
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Discounts on O'Brien® products and major retailers
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1 paid volunteer day each year
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Inclusive, respectful team culture
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Career opportunities across a national organisation
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Build reliable income into your life — while being part of a team that does things properly.
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At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
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📌 Casual Inbound Sales Consultant (New South Wales)
🏢 O'Brien
📍 New South Wales