Job Description
We're seeking a Level 2 Field Technician who thrives on variety, enjoys working directly with clients.
n
This role is a balance of onsite and remote support, where you'll resolve technical issues, implement solutions, and contribute to the ongoing improvement of client environments.
n
You'll work across modern IT environments including Microsoft 365, Azure, security platforms, and hybrid infrastructure, while delivering exceptional customer experiences.
n
What You'll Do
n
n
Provide onsite and remote technical support across a diverse client base
n
Troubleshoot Windows, macOS, and business applications
n
Administer and support Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
n
Support Microsoft Azure / Entra ID (Azure AD) environments and hybrid identity
n
Implement and manage Microsoft security solutions including:n
n
Microsoft Defender for Business / Endpoint
n
Conditional Access & MFA
n
Email security & threat protection
n
n
Assist with cloud migrations and modern workplace deployments
n
Configure and deploy desktops, laptops, and network infrastructure onsite
n
Support firewalls, switches, Wi‐Fi, and VPN connectivity
n
Maintain accurate documentation and ticket records
n
Work collaboratively with senior engineers and **escalate** when required
n
n
Skills & Experience
n
Core Requirements
n
n
3+ years' experience in an MSP or IT support environment
n
Strong experience with Microsoft 365 administration and support
n




Solid understanding of Azure fundamentals and identity management
n
Experience with cloud-first and hybrid environments
n
Good working knowledge of networking
n
Hands-on troubleshooting across desktops, servers, and user environments
n
n
Security-Focused Experience (Highly Valued)
n
n
Endpoint protection and EDR solutions
n
Email security and anti‐phishing protection
n
Identity security (MFA, Conditional Access, Zero Trust concepts)
n
Backup and disaster recovery solutions
n
Understanding of cybersecurity best practices for SMB environments
n
n
Technical Exposure
n
n
Microsoft 365, Azure, Active Directory (on-prem & hybrid)
n
Windows ******* environments
n
Firewalls, routers, and managed switches
n
Virtualisation platforms (advantageous)
n
n
What You'll Bring
n
n
Excellent communication and customer service skills
n
Strong troubleshooting mindset and attention to detail
n
Ability to work autonomously and in a team environment
n
A passion for learning and staying current with Microsoft technologies
n
A proactive approach to security and continuous improvement
n
Valid driver's licence and willingness to travel to client sites
n
n
Why Join Us?
n
n
Work with modern Microsoft cloud and security technologies
n
Exposure to a wide range of client environments and projects
n
Clear career progression into Senior, Cloud, or Security roles
n
Team-oriented, supportive team culture
n

📌 Level 2 Field Technician (New South Wales)
🏢 LAN Secure
📍 New South Wales